Chat simulation

Posted by / 16-Sep-2016 18:24

Chat simulation

Unlike legacy ‘business rules’ or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.

[24]7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness.Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.More Details Our patent-pending Maximum On™ technology ensures 100% uptime Service Level Agreement (SLA) so that your website is always available when your visitors are online.

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The SSH Healthcare Systems Modeling & Simulation Affinity Group (HSMSAG) was founded in 2013 to connect professionals who use constructive and computational M&S technology in healthcare systems and human factors engineering, modeling in biological systems.